BAD UPGRADE WITH NO ASSISTANCE

<p>On Saterday I went to the MTN Store in Vaal Mall to do my upgrade. I made my account payment and it was send through for allocation to remove the block for payment arrangements on my account. When we tried to do the upgrade the block could not be removed and so I left the store with out doing the upgrade. But was told by Beauty that assisted me that she will have a look when she comes in the following day to see if the block was removed and give me a call.</p> <p> </p> <p>Sunday morning no call from Beauty, I tried to give the store a call for more than 2 hours but nobody picked up. I went back to the store and was told that the block was still not removed from the account and therefore they can't process the upgrade. I then ask why they can't use the other system as I know about this as my husbands upgrade was done on that system due to a payment also not being allocated to the account. She (Beauty) proceeded with this as I went to fetch my husband that had to sign the documents for my upgrade. When we got back at the store we were told that they are being blocked on the other system as well and we can't continue with the upgrade. We then spoke to a Shawn about this as my husband works in JHB and have to sign the papers. He told us that the upgrade will be done the following morning and that the paper work will be send to him to sign, the phone will then be delivered to me.</p> <p> </p> <p>Monday morning no phone call no email with paperwork. I then phoned and was told they can't do the upgrade as the block is still in place and they are struggling to remove this from the system. At 13:00 I got the paperwork and got my husband to sign this. I send this back and waited. When it was time for me to leave work I told my husband to go back to the store so that I can cancel my upgrade as well as my contract as this is the worse service ever.</p> <p> </p> <p>When we got to the shop we were told by Teti that the system is still blocking them to do the upgrade and that he is on the phone with vetting to get this done for us. We were given more forms to sign as vetting requested them. When I told them that I wanted to cancel my contract they just ignored it and told me that the upgrade will be done before I leave the store. I then continued with the upgrade as I could not see myself going throught this again in a new store.</p> <p> </p> <p>I asked about all the money that I lost during the driving up and down and the phone calls that I made and was told that they will see if they can't give me a pouch for my new phone. I did not receive this.</p> <p> </p> <p>Yesterday afternoon I checked my balances on my phone and saw that I still had 486.26 minutes left for the period. Later that evening I got a sms to say that the upgrade whent through and that I can check my balances. I did so immediately just to be shocked as my minutes droped to 200.</p> <p> </p> <p>I phoned 808 immediately and wanted to know what happend and where did my minutes go but was told that my privlidges was removed from the account and only my husband could phone them. Extremely fustrated after everything that happend so far my husband put a new pin in place and I could speak to them.</p> <p> </p> <p>I asked about the minutes but they could not tell me and told me that they had to go and investigate why my minutes just droped. I was told that I will be sent an email regarding this by this morning when the person gets on shift. I still have not received an email and my minutes has still not been regtified. </p> <p> </p> <p>I feel this is steeling as I paid for the minutes and I know that some of it can be rolled over to the new month but due to me being upgraded I know loose it does not work for me.</p> <p> </p> <p>I also would like to know what MTN is going to do to keep me happy am I getting a pouch?</p> <p> </p>