Bad upgrade service

I feel like everytime I need an upgrade or assistance from MTN there is always a sign to move cellphone networks . I ordered a note 10 plus from the mtn shop 2 weeks ago . The courier then phones me last week and says he is delivering a note 10 device . I then advised him that this was in fact NOT the phone I had asked for and without actually delivering the phone he returns the phone to MTN . When I phone MTN about the return they do the following: Thank me for upgrading (when I they sent the wrong phone ) I then advise the guy who is tanking me for the upgrade that they erroneously send the wrong phone with the courier . He tells me he cannot help me and refers me to another department. That department then refers me to another until I get referred back to the activations department that then tells me that it takes up to 7 days to return goods (this is for incorrect goods that I never received mind you ) .

I am truly disappointed with the internal service department's at mtn . It seems like staff members are not interested in helping and would rather refer you to another department they know will now be able to help you .

I have emailed the mtn shop several times and still dont have a response. Tweets send and nothing back. Can you guys please decide either bring me my correct phone or let me cancel and find another provider who would like the business .