NM
Nondumiso M
1 reviews | Active since Dec 2017
04 Jun 2019, 03:26
Bad upgrade service!!!!
I upgraded my package on the 9th April and today close to two months later,my phone has not been delivered.This is completely uncceptable and Mtn must just cancel this upgrde.
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2019, 09:07 Good day Nondumiso
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will investigate your complaint and contact you with a resolution shortly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will investigate your complaint and contact you with a resolution shortly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply04 Jun 2019, 09:07
Official
Good day Nondumiso
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will investigate your complaint and contact you with a resolution shortly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will investigate your complaint and contact you with a resolution shortly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,