WS
William S
1 reviews | Active since Mar 2009
29 May 2018, 15:32
Bad Upgrade Experience
I went to upgrade my contract on Friday 25th May 2018. I then tried to insert my Sim Card which i have used for some years with MTN but it failed to work on the new phone. On my old phone the SIm still works fine. I went to the Shop and i was told that my phone does not support this sim card. i asked if i could be given one that supports the phone. But i was told to pay money to get the sim card.
I mean i did not lose the card or damage it i only wanted to upgrade but i must pay an amount to get another compatible sim card. I also have contracts with Telkom and went for double upgrade the other day and they gave me new sim cards to install in my routers. Second of all i dont understand why MTN would charge such a high amount for a mere sim card. Very disappointed with MTN and whats worse is i can even move my number to another network.
Really Bad Service.. I wish i could return all the money i have spent for over 10 years i have been with this company.
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MTN South Africa's replyOfficial
29 May 2018, 17:37Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that for a sim swap to be performed there is charge that needs to be paid at your nearest MTN store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 May 2018, 17:37
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that for a sim swap to be performed there is charge that needs to be paid at your nearest MTN store.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,