dS
donna S
1 reviews | Active since Mar 2010
12 Sept 2015, 13:21
Bad upgrade
i upgraded on one of my numbers today and I had bought a 3gig data bundle 4 days ago when it didn't show on the new nano sim I called the call centre only to be told that because I upgraded to a different package all things on the old package would be lost!!! <br> I did not purchase the bundle on a package but to my number so why can it not be transferred? <br> I was also told that the sales consultant should have told me so I should take it up with him but it wouldn't help because they don't transfer extras when you change your package!!! Never mind that Mtn has changed their package structure so I had no choice in the matter!!<br> All I want is the extra data I purchased on the cell number in question
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MTN South Africa's replyOfficial
15 Sept 2015, 15:58Hello janeway,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you need to finish the airtime and bundles you have remaining on your account before you do an upgrade or you will forfeit the balance you have on your account when an upgrade is processed. However a credit of the data bundle that was remaining prior to the upgrade of 793MB has been credit to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you need to finish the airtime and bundles you have remaining on your account before you do an upgrade or you will forfeit the balance you have on your account when an upgrade is processed. However a credit of the data bundle that was remaining prior to the upgrade of 793MB has been credit to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 15:58
Official
Hello janeway,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you need to finish the airtime and bundles you have remaining on your account before you do an upgrade or you will forfeit the balance you have on your account when an upgrade is processed. However a credit of the data bundle that was remaining prior to the upgrade of 793MB has been credit to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that you need to finish the airtime and bundles you have remaining on your account before you do an upgrade or you will forfeit the balance you have on your account when an upgrade is processed. However a credit of the data bundle that was remaining prior to the upgrade of 793MB has been credit to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,