YP
Yolandi P

1 reviews | Active since Oct 2016

05 Oct 2016, 19:47

Bad unprofessional service!!!

<p>From the moment I walked into the MTN shop the lady did not make any attempt to help me and it felt like I was not going to be helped. </p> <p>She first of all did not greet or asked if she can assist me. When I told her what I need help with she rolled her eyes and still was not helpfull. I asked her if she is going to help me or should I go somewhere else? It ended up with a screaming match and her telling me **** you! </p> <p>Serious!! I am a client but I feel to cancel ALL my accounts with MTN.</p> <p>I NEVER experienced such unprofessional pathetic service in my whole life!!! </p> <p>I am still shaking and I demand to know what steps will be taken against this MTN EMPLOYEE. She needs serious and intense training or MTN will lose a lot more clients. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Oct 2016, 22:12
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

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