BAD & UNACCEPTABLE SERVICE

Sent an email to MTN Customer Services on Wednesday, 30 April 2025, querying the April 2025 monthly deduction of R794-04. Obtained a new device on Thursday, 20 March 2025, as the previous device was uneconomical to repair and the March 2025 deduction was R241-00. Upon taking delivery of the new device, there were NO OUTSTANDING MONETARY VALUES and this was checked with the Consultant at CapeGate branch of MTN, Cape Town. TO DATE THERE HAS BEEN NO RESPONSE FROM MTN TO MY QUERY !!!!!!!!