Bad treatment of potential new client

I am highly, HIGHLY frustrated with your company and would hereby like to raise a formal complaint.

On 10 December 2020 I submitted an online request to apply for a new contract. I was issued with a reference number ***1.

After not hearing anything from you with regards to the application, I proceeded to the MTN Store close to where I stay in Zevenwacht Mall for attention.

The entrance (door) to the store was closed but consultants were moving around inside. There was no indication of whether or not they were open for business or not. The security guard was sitting inside non responsive. I proceeded to open the door and without her greeting me, she asked what I was doing there (exact words). I told her and proceeded to the counter where I explained that I app**** for a contract online but did not hear anything back from anyone. In no uncertain terms, I was told she could not help and I had to call 135 for assistance. No assistance offered whatsoever.

From here things just got worse.

I chatted to someone named Philile on Mondo asking for assistance. This person told me that if I haven't heard anything back after 7 days, I should consider it unsuccessful. This came as quite a surprise to me since I didn't know I was applying for a job at MTN.

It is now one month and 2 days after my initial enquiry with MTN to become a customer of yours and I am no closer than what I have been on 10 December 2020.

I now demand that my contract be issued to me as soon as possible and that the most senior person at MTN contact me to explain why I was treated like this.

Kind regards

Eugene Smith ***.