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Ros B

1 reviews | Active since Dec 2011

16 Jan 2017, 08:50

Bad treatment, customer of 20 years

<p>I recently renewed my contract. I travel extensively for work and have never had a capped airtime limit. I just pay my bill, whatever it is by debit order each month. After receiving my new phone, while talking to a customer I got cut off, as my airtime had "run out". I have made numerous calls to MTN, including a credit controller. Last week, I got cut off again while talking with a customer. Thisis now a few months into my new contract. Please, how can I get the same treatment I have always enjoyed with MTN, i.e. no of high airtime cap? For the first time in my life I keep having to top up.</p>

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Ros B's update08 Feb 2017, 15:22
Reviewer Update

Just to say I have not been contacted. In addition to this I was on a business call to Perth on Monday when I suddenly received the message "you have one minute's airtime left". Please oh please, how do I get this rectified?