1 reviews | Active since Aug 2015
bad treatment
<p>i have been trying to blacklist my fone from last week on sunday i was buy someone at mtn jabulani mall that i only blacklist a fone from moday to friday . on the 19.06.2017 i was told i can only blacklist a fone from 8 to 5 kanti what is going on . 2day i was told that i can only blacklist a fone on wednesday</p> <p> </p> <p>CAN SOMEONE PLEASE HELP ME I AM ASKING YOU NICELY</p> <p> </p> <p>I JUST WANT TO SUBMIT MY CALIM</p> <p>IS IT THAT DIFFICULT TO BLACKLIST A FONE ?</p> <p>CEO PLEASE TEACH YOUR STAFF HOW TO BLACKLIST A SIMPLE FONE PLEASE </p>
Dear Xolani,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Xolani,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,