1 reviews | Active since Jul 2016
Bad treatment
<p>ive paid up my contract account with MTN december 2015 and they update it as paid up after four months it then came up as handed over. since the begining of June ive been trying so hard to get hold of MTN to sought out this problem. i then got another paid up letter and i was promised that they will update it with transunion. i even contact transunion to check if MTN has update my status till today nothing has happen, when i try to call MTN i was told that legal department at MTN they dont have contact details as a result no one can help me. my credit record is becoming too bad all because of poor treatment by MTN. Kindly assist me ti get hold of MTN to update my status, even transunion is trying to get hold of them with no success.</p> <p> </p> <p>here are my details </p> <p>ID NO ********** 160080<br />CONTRACT NO: ********** 789</p>
Good day Melissa Naidoo,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Melissa Naidoo,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
