BAD Technical Support (2 Months later)

Pathetic Technical Problem solving!!! My number has been stuck in SMS Roaming since early November when i returned to SA, 3 MTN stores visited including the big Canal Walk Store but i still cant make calls and use the data, WHICH I AM PAYING FOR!!! The word "escalate" I have learnt is used loosely, no one has taken accountability to assist me, each time I am passed to the next department only to be asked to do the same basic things to use the USSD code and MyMTN App which is what i already did before i got off the plane in November! and it didn't work. I have lost track of Tickets, the last one is BO***... and the "escalation" done isn't happening either. Where is the service nowadays??? I used to be in Cellular and this is not how we used to treat customer, at the point it feels like MTN are going out of their way to get rid of me as their customer!