Bad system time for upgrade
<p>Today was the worst day ever... Thanks to Ntabiseng from MTN Forest hill mall I could act my age and stay calm... This morning @ 8 am I received a message that I was approved for a cell contract as I got in to the branch they where still doing stock take... ntabiseng asked me to come back after 30 mins so I took a Stoll in the mall and went back stock take was done but head office didn't give the go ahead to do sales... after 15 mins she got the go ahead to complete my contract BUT then when she tried to do my contract my limit was 300 and.I had to choose another phone after an hour I she tried to submit all details and new device the system was so slow that I only walked out there @ 16:30 my whole day was spoiled because of a system that's suuupppeer slow I personally think that if you apply for a device and.the credit is.to high for your affordability they shouldn't approved it and ask you if you want a affordable device and the system NEEDS to be UPDATED please attend.to that and give that lady a bell's thank you NTABISENG MASILO and Supervisor for staying calm and positive but the system NEEDS attention</p>
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MTN South Africa's replyOfficial
10 Oct 2016, 19:04Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 19:04
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,