1 reviews | Active since Jun 2016
Bad supervisor service
I app**** for a ‘Data only sim card’ and was told in the MTN outlet shop that my credit rating was very good and there were no problems as far as she could see. However when it was passed on for confirmation we were told that the supervisor needed to check it out and confirm that all is ok. The contract is for R149 per month!!!! A day later and we still have not been given the ok by MTN. REALLY this is very bad service. After all it is only for data and if I did not pay all they would do is stop the flow of data, so why the delay???? The staff in the outlet shop were 100% efficient and helpful
Good day Margie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise us if you were able to successfully activate your data sim. If not, kindly contact MTN Direct on *** from an MTN line and they will be able to assist you immediately.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Margie,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly advise us if you were able to successfully activate your data sim. If not, kindly contact MTN Direct on *** from an MTN line and they will be able to assist you immediately.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,