GM
Gcinokuhle M
1 reviews | Active since Jan 2018
02 Oct 2024, 14:16
Bad Superflex service
i purchased superflex on Monday 30th September 2024 @19:58 with order number *** then it was activated and on Tuesday 1st October 2024 when i tried to call it says i dont have airtime and when i check my services were cancelled , i dont know why they are cancelled when i call i get told they escalating the matter and i should also send the email on *** and *** which i did do that tuesday the 1st at 15:41 still no response im still stuck, except the fact that one email bounced back . today Wed 2 October i call 2x they all tell me no you need to wait 2-7 working days your ticket is still open.....but my money they took i get no assistance nothing Ticket ref is REQ*** this is really poor services why cant we have a person that can help over the phone just like any other companies. i am really disappointed on mtn
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Gcinokuhle M's updateReviewer Update
06 Oct 2024, 09:33Today is the 6TH of OCTOBER STILL NO RESPONSE AND MY ISSUE HAS NOT BEEN RESOLVED AND THERE HAS BEEN NO FEEDBACKON MY TICKET THIS IS REALLY ANNOYING AND UPROFFESIONAL AND WORSE PART THEY TOOK MY MONEY AND NOT GAVE ME SERVICES I PURCHASED AND THAT IS STEELING IN MY OPINON AND MOST ANNOYING PART IS ALL TIME WHEN I CALL, THEY ARE ESCALATING THE MATTER ALL TIMES THEY ARE ESCALATING THIS IS SO UNPROFESSIONAL, I NEED THIS MATTER RESOLVED OR THEY MUST TELL ME IF THEY DONT NEED TO ASSIST ME AND THEY DONT NEED ME AS A CUSTOMER
GM
Gcinokuhle M's update06 Oct 2024, 09:33
Reviewer Update
Today is the 6TH of OCTOBER STILL NO RESPONSE AND MY ISSUE HAS NOT BEEN RESOLVED AND THERE HAS BEEN NO FEEDBACKON MY TICKET THIS IS REALLY ANNOYING AND UPROFFESIONAL AND WORSE PART THEY TOOK MY MONEY AND NOT GAVE ME SERVICES I PURCHASED AND THAT IS STEELING IN MY OPINON AND MOST ANNOYING PART IS ALL TIME WHEN I CALL, THEY ARE ESCALATING THE MATTER ALL TIMES THEY ARE ESCALATING THIS IS SO UNPROFESSIONAL, I NEED THIS MATTER RESOLVED OR THEY MUST TELL ME IF THEY DONT NEED TO ASSIST ME AND THEY DONT NEED ME AS A CUSTOMER