1 reviews | Active since Sept 2015
Bad solving problems
I can't get this from mtn.
My wife upgraded. The consultant made a mistake when we requested 36months the consultant proceeded by mistake for a 24 month contract.
We waited 3months for contract to be changed. Paying a 24month *** each and every month. Bear In mind the mistake took 3months to be solved. 3 month!!! For 3months I paid 699.
Now that the contract is back on 36months they can not refund me the 3months overpaid on 24month contract. (This was not the customers mistake it was mtn mistake.) And It is not my mistake that it took for 3months it's mtn. This could have been solved in a week's time. But it took 3months. Nice bad Job
I'll Surely let my lawyers look into this mess.
Thank you for your post.
We sincerely apologize for any inconvenience you wife may have experienced. We understand the frustration it causes.
Please note that this matter is escalated to our billing department to credit where applicable. She will receive the automated reference number for the logged request and as soon as it is resolved she will receive an SMS notification.
Warm regards,
Eunice
Complaints analyst.
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you wife may have experienced. We understand the frustration it causes.
Please note that this matter is escalated to our billing department to credit where applicable. She will receive the automated reference number for the logged request and as soon as it is resolved she will receive an SMS notification.
Warm regards,
Eunice
Complaints analyst.
Best regards,