1 reviews | Active since Jan 2011
Bad signal and no respons from MTN
I have logged about 4 complaint to MTN via e-mail about the bad signal in the Boksburg & Wadeville area. Both me and my daughters phones at home gets no signal for the internet.<br> I tried taking my phone in on Saturday at Carnival Mall to the MTN shop. There was only one person to help all the people. No air-con the shop was so hot inside I eventually got up and walked out. How can they only have one person working on a Saturday??<br> Last night I tried calling them. 4 times again every time it sounds like somebody answers the call and then puts the phone down on me. I wanted to get some extra data to seeing that my daughters phone eats the data and battery life when you try and us it. If once took and hour just for the internet in-con to open.<br> <br> This is unacceptable seeing that I am paying for the service and for the data.<br> <br> They must not tell me its the phones they still new and still under contracts. <br> <br> I want it sorted out or else I am taking both phones to the a MTN shop and they can keep the phones I will not pay for them anymore. Considering that I feel now I have gone out my way to contact them.<br> <br> thanks<br> <br>
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***