BAD SIGNAL AND BAD SERVICE

Horrible experience. I entered into a month to month contract with mtn and on the 2nd of July 2024 my home router was delivered. Since delivery the router only has 1 BAR of signal meaning that you can only connect in the living room where the router is. The signal doesn't reach the other rooms of the house. I reached out to MTN via social media, I was asked a bunch of questions of which I answered. I later received a call and the caller I.D is Tshilumela Ramabulana. He told me I would receive assistance in two weeks. This time has come and gone I have not received assistance and when I call him he asks me endless questions that I have answered before and makes excuses and promises to help. In the meantime I am paying full price for 1 BAR OF SIGNAL!