SR
Samantha R
1 reviews | Active since Jun 2013
15 Jun 2015, 17:40
Bad signal
This is the second time im writing a report for bad signal, the last time i wrote a report they advised they were investigating its been a while now & they probably still investigating, i have had no feedback from them & i had no joy with the signal its still pathetic, guess mtn is just good enough to take the peoples money but wont try & resolve the issues of their customers, defiantly losing customers
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Replies (1)
MTN South Africa's replyOfficial
18 Jun 2015, 12:09Hello sammyamiel,
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of users located at the factory and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of users located at the factory and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 12:09
Official
Hello sammyamiel,
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of users located at the factory and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of users located at the factory and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,