1 reviews | Active since Dec 2016

30 Dec 2016, 09:50

Bad sevice, and ****** phone

<p>On the 12 Of september i handed my phone in for repairs, just to find out two weeks later it got ******, two days after i handed it in, so for 3months i had to struggel and call and complain to get my sony Z3 worth R11000 one of the best phones on the market, replaced notonly wasthere too many excuses they only paid out R4000 of which i only got a phone for 3500 and they kept the diffrence, so i went from the best to the worst design of sony,,, and the worst of all I STILL PAY FOR A PHONE EVERY MONTH THAT I DONT HAVE ANYMORE, FOR WHAT??? Someone is living a wonderful life with a PHONE BEING PAID FOR THEM, </p> <p> </p> <p>another thing i have two contracts with MTN almost 16 years now, and i decided to cancel one i have had to cancel in 5 times aready and it is still not canceled i am still paying for it, i called sent letters they asked for everything and still it is not canceld i am getting fed up now .they dont take the right debt orders from my acount and then hold me liable for the money they dont take.</p> <p>I also just want them to be informed no debt orders will be aloud to go off of my account until this is sorted and i am credited for the payments i made for a ****** phone and a canceld contact. feel free to email me mtn at ********** when you have a sulotion and not exuses. </p> <p> </p> <p>goodday...a very disipointed and irreated customer </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jan 2017, 21:15
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***