Bad servive at its best

Mtn's insurance is the ****iest ive ever had, I have been waiting for approval for a replacement of a mobile I have lost for over a week now. Firstly u have to keep calling them to make sure that they have located your claim forms and as if that's not enough you will be kept holding for a consultant to attend to your call for over 30minutes, and when they finally answer you are told your claim will be approved within five working days which I am still waiting for to this day. My girlfriend's aunt has also been waiting for a replacement from Mtn insurance for over ten days now, but they say their turn around time is 5 days. isn't that misleading??? I have insurance with Vodacom on my other contract and whenever I had to claim I got a replacement on the same damn day at the same time. But here I am with Mtn a week later still waiting for a phone. When my contract ends in July I wont be renewing but I will be canceling I cant deal with such mediocre service and would never advice anyone to ever go with mtn ever