Bad services with MTN service providers via email and telephonically

Good day

Trust u are well.I had a data contract with MTN for 2 years.My contract expired in March 2022.As a loyal client I give them one month written notice via email *** refer me to retention department.Mail them too.No response from MTN regarding cancelling my contract.In march I did a follow up email.Still no response.I contacted them and with a shock I discover they say I must phone to cancel contract.in the email stated u can phone not u must phone

I phoned in April and to hear I cannot cancel contract if I don't pay the R715 on my acc.I made arrangement to pay it off in 2 installments.They agreed to it.This month they took R1405 from my acc.They bill me every month on this contract and today I tried to phone and all the numbers I contacted does not exist.How pathetic of MTN to do business with They email me back first time in months saying I am on prepaid now.I never said I want it prepaid they assume it and I will take it further and I won't pay that R1405.Their after sales service is pathetic but to get u to sign up as customer they phone u every day but to cancel they refuses to help u.

I will never do business with MTN again....highly disappointed and frustrated They wasted Ur time on phone to cancel a contract and they don't assist u at all.I will take them to consumer act to

Regards Adele ***