Bad services still waiting for my Simcard ACTIVATION to be done.

I have a very bad experience with MTN south africa. On the 17 October 2024 I made online application for home Wi-Fi router which was R449 they said should pay R650 .I did paid after the application. On the 25 october 2024 I received my router .My nightmare started right there, I called Mtn for activation of my simcard they have being taking me to different departments telling me that, they escalated my issue to some offices within Mtn that deals with my matter. They gave me references and told my matter will be fixed within 3 working days .Today we on day 13 days without any help and I alredy paid for my service. They have being giving me poor services just to activate my simcard where I alredy paid the money required. I then went to mtn store to get help they Ricard my simcard but still not activation. I regret the day I know about Mtn .services are very very bad.