1 reviews | Active since May 2011
BAD SERVICES: MTN INSURANCE CLAIM
<p>I am not sure what to do at the moment. i have been trying to sort out an insurance claim since 1 June. Everytime the automated machine informs me that they have not receive my claim. On 13 June a lady Zukiswa phone quickly when i first posted my complain on hello peter that they apologise and it will be attended to soonest. To date no one responded and i have tried ever since to get hold of anyone. I am paying for something that I dont have. If I dont get a response I will stop my debit order. I will not pay for the rest of the remaining period. We can settle this matter in court. This is really unacceptable. People rather use another service provider than MTN. They are no good</p>
Good Day Aneles,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the Insurance team has tried contacting you on the 14-06- 2016 without any luck. Please note that the matter has been referred to the Insurance division to assist urgently and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Aneles,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the Insurance team has tried contacting you on the 14-06- 2016 without any luck. Please note that the matter has been referred to the Insurance division to assist urgently and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Dear Zukiswa
I am not sure what the truth in that as I did not received any calls. I got through to Vusi earlier after Mpho (very good service from him) directed my call to her. She has promised me that I will received a response by today or latest tomorow. I am not sure whether this will happend but will pray to the Lord that it will.
Dear Zukiswa
I am not sure what the truth in that as I did not received any calls. I got through to Vusi earlier after Mpho (very good service from him) directed my call to her. She has promised me that I will received a response by today or latest tomorow. I am not sure whether this will happend but will pray to the Lord that it will.