Bad services (mtn)
<p>Helo I have an huge issue with MTN they say I have an contract which I don't know of. They debt the money from my account every month for a phone that I don't have.Now MTN wants me to pay a phone that I did not take or know of.They claim that i have taken the contact in JB but the cant give me prove of the contract i have signed. My contract ended in January I ask them to cancel it but they still send me a bill. Mtn was good but these days they the worse network you get.Thy give me sleepless nights. </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that the ********** upgrade query was resolved and journal credit was passed for difference in subscription.
There is an outstanding amount of R 3,042.63 that needs to be paid for the account to be closed.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and picked up that the ********** upgrade query was resolved and journal credit was passed for difference in subscription.
There is an outstanding amount of R 3,042.63 that needs to be paid for the account to be closed.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,