1 reviews | Active since Mar 2017
Bad services and Customer Careless
<p>I have been buying airtime like crazy because after a 3 minute call I'm left with only R2.00 and had just loaded R30.00 airtime. I called customer care (Post-Pay) to find why this is happening and I'm told that there system has not updated or reflected that I bought airtime( I bought the airtime at around 08:30 am and I called customer care at 11:15 am). The lady I was speaking to tells me to call after an hour and I tell her I'm not happy with the service, she then says to me if I'm unhappy with the service I can move on to other service providers with a rude tone. This is Customer Carelessness on a different level. I will gladly take her advice and move on<br />#MTN_SUCKS</p>
Dear valued customer,
Thank you for raising your concerns with us.
please be advised that we have investigated your account and picked up that the R30.00 airtime you loaded at around 08:18 most of it was consumed by the internet connection because the data bundle you have is night express bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Dear valued customer,
Thank you for raising your concerns with us.
please be advised that we have investigated your account and picked up that the R30.00 airtime you loaded at around 08:18 most of it was consumed by the internet connection because the data bundle you have is night express bundle.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
