SA
Sherazade Abraham's
1 reviews | Active since Dec 2016
15 Apr 2019, 19:10
Bad services
Mtn serious is going down every month we need to complain about something...why cant we just get the serious we pay for ...my account is suspend but making payments on my account every month we dont get statement when going in to a branch they cant assist you with telling you what your balance is
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
16 Apr 2019, 12:20Good day Sherazade,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our collections department to please give you a call to make a payment arrangement, please provide us with an alternative number. Please note that the outstanding amount is R 359.35.
Please also provide us with your e-mail address to update on our system so that you can receive your statements going forward.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our collections department to please give you a call to make a payment arrangement, please provide us with an alternative number. Please note that the outstanding amount is R 359.35.
Please also provide us with your e-mail address to update on our system so that you can receive your statements going forward.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply16 Apr 2019, 12:20
Official
Good day Sherazade,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our collections department to please give you a call to make a payment arrangement, please provide us with an alternative number. Please note that the outstanding amount is R 359.35.
Please also provide us with your e-mail address to update on our system so that you can receive your statements going forward.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that a request will be sent to our collections department to please give you a call to make a payment arrangement, please provide us with an alternative number. Please note that the outstanding amount is R 359.35.
Please also provide us with your e-mail address to update on our system so that you can receive your statements going forward.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's replyOfficial
17 Apr 2019, 08:14Good day Sherazade,
Please note that your line has been unsuspended.
Kindly note that the March invoice R 359.35 is due for payment now. If payment is made at the end of the month, the March and April invoice will be due which is R 728.35
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that your line has been unsuspended.
Kindly note that the March invoice R 359.35 is due for payment now. If payment is made at the end of the month, the March and April invoice will be due which is R 728.35
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply17 Apr 2019, 08:14
Official
Good day Sherazade,
Please note that your line has been unsuspended.
Kindly note that the March invoice R 359.35 is due for payment now. If payment is made at the end of the month, the March and April invoice will be due which is R 728.35
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that your line has been unsuspended.
Kindly note that the March invoice R 359.35 is due for payment now. If payment is made at the end of the month, the March and April invoice will be due which is R 728.35
We trust the above is in order.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,