MC
Monica C
1 reviews | Active since Apr 2015
05 May 2015, 10:13
Bad Services!
GOOD DAY<br> <br> i AM TRYING NOW FROM 20 TH OF MARCH 2015, THAT MTN GIVE ME BACK MY CREDIT, THEIR ACCOUNTS DEPARTMENT IS MAKING MISTAKES ON MY STATEMENT FROM MARCH IN APRIL AND NOW IN MAY AS WELL I SPOKE TO THE 808 CALL CENTRE ON THE 20TH OF MARCH 2015 MY REF WAS: ***, PROMISE THE CREDIT WILL BE GIVE BACK TO ME IMMEDIATELY ON THE 20TH OF APRIL 2015 MY CONTRAC WITH TE TWO PHONES WAS SUSPENDED!!!! I HAD TO HOLD ON AGAIN FOR MORE THAN A HALF AN HOUR BEFORE I WAS T RANSFERED TO SOMEONE ANOTHER REF NO : *** NOW ALREADY 3 MONTHS THE ACCOUNT IS INCORRECT AND NOW TODAY I DO GET A SMS I NEED TO MAKE PAYMENT OF R142.93 OR THE PHONES WILL BE SUSPENDED AGAIN MY SONS WORK IS FROM HIS CELL PHONE AND IS LOSING MONEY EVERY SECOND HE CANT PHONE FROM HIS PHONE I MEAN REALLY HOW LONG MUST A CUSTOMER GO THROUGH THIS ???? WHO IS NOT DOING HIS / HER JOB AT THE ACCOUNTS DEPARTMENT???? IF THIS PHONE IS SUSPENDED TODAY OR TOMORROW BECAUSE OF THIS MISTAKE THAT IS NOT RECTIFIED I WILL GO TO THE PAPAERS BAD SERVICE I AM HOLDING ON NOW AGAIN FOR THE CALL CENTRE IN MY WORK TIME I HAVE TO DO THIS!!!!
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MTN South Africa's replyOfficial
14 May 2015, 11:23Hello kevin1993s,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team REQ:*** for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team REQ:*** for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 11:23
Official
Hello kevin1993s,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team REQ:*** for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team REQ:*** for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,