Bad services

I initially showed an interest in apply for a contract in February after viewing their online deals, I started the application process on the 28/02/2018. I waited for a week no one responded, sent an email and they rep**** saying I will be called but no one called. I decided to call their direct sales and I was assisted and they did a new application for me which was approved. My order only came through on the 23/03/2018 and the package did not include any sim cards. I called and I was told that they will send an email to the direct sales team and couriers and I did not receive any feedback till I decided to call again on the 28/03/2018. The consultant told I needed to go to a MTN store to get sim card, I went to MTN at the Groove mall and I was told that I needed to go the Menlyn direct store. I drove to the store and I was told that they can’t help me as they do not deal with such queries and I should call the same direct team and the consultant bluntly told that “in future I should rather come to the store and not use the online services as I won’t be dealing with anyone face to face. I am very disappointed as they have no sense of accountability and gave very bad services as they all gave me different responses. I am really considering cancelling my contract.