tK
thea K
1 reviews | Active since Feb 2014
07 Aug 2017, 12:50
bad services
<p>we went to the above store for upgrade, and I asked them to give me a date of upgrade they told me the 1st of August, they even ordered the phone for the upgrade, as we were with autopage and that was bought over by mtn, they even showed me on the system when upgrade is due, as we got there suddenly the upgrade is only october, and they refuse to appologise or even explain how that happened. We have never ever had such bad services, on top of that there is 5 consultants and all 5 said upgrade is August, plus we waited and hour for service </p>
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MTN South Africa's replyOfficial
08 Aug 2017, 12:04Thank you for your post.
We apologize for any inconvenience incurred.
We have escalated the complaint to the Regional store managers to intervene with the wrong upgrade date information.
The contract expire date is due 2018-12, early upgrade can only be done on the 21 st month . From Head office MTN we cannot assist you with feedback or the solution how the stores come to the upgrade date due August.
The correct upgrade date is due in September month.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Aug 2017, 12:04
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have escalated the complaint to the Regional store managers to intervene with the wrong upgrade date information.
The contract expire date is due 2018-12, early upgrade can only be done on the 21 st month . From Head office MTN we cannot assist you with feedback or the solution how the stores come to the upgrade date due August.
The correct upgrade date is due in September month.
Kind Regards,
Alice van der Merwe
Best regards,