1 reviews | Active since Aug 2017
Bad Services
Good Day, I am a loyal MTN customer, it is with deep regret that I have to go to such extreme measures to complain about poor and unsatisfactory service! I signed a new contract on the 3rd of August 2017, where till today I have NOT received my cellphone or tab?????? Beauty the sales lady from the Secunda MTN store does not assist in any way or even try to make any effort from her side, the Area Manager Blessing said he would look into the matter and come back to me, has neither contacted or emailed me, it is two days later again! MTN I need your immediate assistance with this matter!
Dear Johann,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far.
Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Johann,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far.
Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,