EW
Eltheno W
1 reviews | Active since Nov 2016
22 Nov 2016, 09:29
Bad services
<p>Hi </p> <p>It was 4 months ago we take a contract at mtn sommer mobile the phone did arrived but 1 week we take the phone back to myn zevenwacht mall they send the phone for repairs but on this moment we are still waiting on the phone if we call mtn sommer mobile they did say we have nothing on the system of the phone and then they send us back to mtn zevenwacht store where we did give in the phone and then mtn zevenwacht store do the some go back to mtn sommer mobile and they are takeing there money every month for the phone that we dont even have or heard for again since 4 months back.</p> <p>Its not good to pay for something that you dont have or heard from am thing of going to the pappers with this story </p>
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Replies (3)
MTN South Africa's replyOfficial
23 Nov 2016, 16:14Good afternoon Eltheno
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please may we have the IMEI number of the handset or the Job card number so we can help resolve your query without further delays.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply23 Nov 2016, 16:14
Official
Good afternoon Eltheno
We apologise for the delayed response.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please may we have the IMEI number of the handset or the Job card number so we can help resolve your query without further delays.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
EW
Eltheno W's updateReviewer Update
24 Nov 2016, 08:42Goodmorning
The only number i received by mtn zevenwacht was ********** 60 as an reference and if we ask for a other iphone6 then they say that they dont have stock and that we must wait for the phone from the technician but why must i take a phone from a technician if i did take a new contrack for a iphone6 i want a new iphone6 and the sad thing of all we did ask for an other phone and they said no they cannot do that and am a contrack customer for 7years now and this is n service that i receive
EW
Eltheno W's update24 Nov 2016, 08:42
Reviewer Update
Goodmorning
The only number i received by mtn zevenwacht was ********** 60 as an reference and if we ask for a other iphone6 then they say that they dont have stock and that we must wait for the phone from the technician but why must i take a phone from a technician if i did take a new contrack for a iphone6 i want a new iphone6 and the sad thing of all we did ask for an other phone and they said no they cannot do that and am a contrack customer for 7years now and this is n service that i receive
EW
Eltheno W's updateReviewer Update
24 Nov 2016, 19:53The IMEI IS ********** ********** 5
EW
Eltheno W's update24 Nov 2016, 19:53
Reviewer Update
The IMEI IS ********** ********** 5