BF
Busiswa F
1 reviews | Active since Aug 2016
18 Aug 2016, 13:41
bad services
<p>i called in two days back where the agents had no idea what they were doing i got transfered to wrong departments and no one could explain or help me i had an internet problem and they couldnt help me what ****ed me off the worst is from yesterday the 17 of Aug 2016 in the evening my phone has no network now this is not the first time this is happening worse this network does not pro rata the days on they network for our data im just not happy to top it off i called today and was told they dont know how long this problem will take im soooooo ****ed as to im using this number for clients and for two days im losing business just because of MTN</p>
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MTN South Africa's replyOfficial
23 Aug 2016, 11:03Good day Busisiwe Fani,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply23 Aug 2016, 11:03
Official
Good day Busisiwe Fani,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there was an intermittent connection issue on our network , it has been resolved and all services are fully functional.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Best regards,