1 reviews | Active since May 2014
<p>Im very mad...at mtn i have been trying to get hold of the for past month literally with no luck on the 808 contract call centre....im due for an upgrade but i dont want to upgrade becouse i can no longer afford...but they have sending massages if i do not cancell my contract it will continue...how do i do that if i can not get hold of them i have been on the network for more than 15years and i wonder why now...loyal for what..and today i tried longing on the online account i thought atleast there i will get help no after several failed attempts i was told my account is blocked and should call this number ********** . i was on hold for long time when i aswered i was passed from one person to another without help the last i spoke to asked for my number then hanged up...cant wait to port to another networ*****!!!!!!</p>
Good day Lebogang,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.
Kindly be advised that the cancellation request cannot be processed currently as your account is in arrears. Please contact 808 and request for your number to be migrated to prepaid once you have settled the arrears amount of R 298.20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Lebogang,
Thank you for your post.
Please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points. We completely understand the frustration it has caused.
Kindly be advised that the cancellation request cannot be processed currently as your account is in arrears. Please contact 808 and request for your number to be migrated to prepaid once you have settled the arrears amount of R 298.20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
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