Bad Service/No Refund as promised

On the 9th of March I wrote the below mail to the store manager of MTN Clearwater and cc'd Customer Care....BIG surprise nothing from either party. Hi Bekithemba

Myself and my son came to see you about 3-4 weeks ago in regards to the attached screen protector - which was sold to us under the false pretense that it had a 6 month warranty- you told us that was a lie and didn't even offer to look into it with the employee.

We then explained that the protector letteraly came off by just wiping it clean with a tissue (within the one month that you said is the only guarantee). You then continued saying but the screen is now not on the phone anymore and that voids the warranty, my son stay in Hoedspruit, he went to the local MTN and he couldn't be helped, he couldn't keep this piece of plastic on his phone for more than 3 weeks before he came home for a weekend.

You PROMISED me that you will motivate the refund and you would call my from your personal number ***) by that Monday to confirm the refund and to confirm my banking details for the refund.

You have done neither and as promised I will now start my Social media campaign to expose the terrible product MTN is selling and the horrific customer service that I received from the Branch Manager at Clearwater Mall.

Let's see if MTN actually care about negative reviews.

MTN have my banking details and could refund the R299 straight into the account that pay my 4 contracts.