1 reviews | Active since Jun 2022
Bad serviceand incompetency from MTN
I upgraded my cellphone in January 2022. I cancelled the upgrade because it was not meeting my needs. I cancelled within 2 days after upgrading. The upgrade was done by Mondo telesales.
From January 10th 2022 I have been phoning every week to both Mondo and MTN to reverse the charges on that upgrade that was done. Every second day I phone either MTN or Mondo to check if credit has been passed on my account. It has been now 6 months enquiring about same issue and still it has not been resolved.
Mondo is updating me on a daily basis about progress from MTN. On the other hand MTN has done nothing about the matter instead they suspend my line over these,which is their own fault not mine. I pay my account on time every month but still being inconvenienced by MTN every month and not recifying my account.
The service from MTN has been so bad and appauling towards me. I send e mails and just being ignored not even acknowledge my issue. I have so many reference number from MTN nothing has been done. I phone every second day to a deaf ears. Their consultants are not even clued up and sometimes can even relate to what they see on the system. It's now the 6th month trying to get MTN to resolve my issue.
But I am speaking to MONDO on a daily basis and the assured me that they have send a formal request for MTN to credit me as they are the one who are billing me. Again I am being passed around as football and both MTN and Mondo shifting blame to rectify my account.
It has been now the 6th month complaining about these. All that MTN does is to send a stupid e mail saying the relevant department will be in touch and intact no one has ever even called from MTN despite my e mails and phone call every 2 days.
Can someone from MTN please resolve these problem for me.
But I am speaking to MONDO on a daily basis and the assured me that they have send a formal request for MTN to credit me as they are the one who are billing me. Again I am being passed around as football and both MTN and Mondo shifting blame to rectify my account.
It has been now the 6th month complaining about these. All that MTN does is to send a stupid e mail saying the relevant department will be in touch and intact no one has ever even called from MTN despite my e mails and phone call every 2 days.
Can someone from MTN please resolve these problem for me.