jm
jolene mashile-mankoe

1 reviews | Active since Jan 2014

20 Aug 2015, 08:20

bad service yet again from mtn.

Bad service from Mtn<br> After several emails and phone calls to Mtn call centre I'm left with no option but to look elsewhere for solutions. I ported my number to Mtn,a decision I regret deeply. My problems started in Nov/Dec 2014 when a huge amount was deducted from my account for that month. Upon enquiry I was told by the call centre agent that I have picked up a bill of more than R2 800.00 for data and less than R200.00 for calls which did not make sense to me as I have a data contract and uncapped Wifi. I asked for an itemised bill and has been waiting fruitlessly ever since.I have a series of emails that were sent to Mtn but are yet to be rep****. In June I then sent an email notifying Mtn that im was going to reverse the most recent debit order in an attempt to get some answers. I reversed it and instead of getting answers, they suspended my phone. I paid bcos my phone plays an important role in my business. On the 18th Aug I discovered that my phone was suspended again and upon enquiry the call centre agent Daniel told me that I have picked up a bill of R1 800.00 for data in 3 days. I asked for an itemised bill and was told it would only be available after the 14th of Sept.

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Sept 2015, 08:49
Official
Hello jolene mankoe,


Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Thank you for taking my call.

As discussed i will be sending you the URL reports for Nov/Dec 2014.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Rajesh