1 reviews | Active since Jan 2014
bad service yet again from mtn.
Bad service from Mtn<br> After several emails and phone calls to Mtn call centre I'm left with no option but to look elsewhere for solutions. I ported my number to Mtn,a decision I regret deeply. My problems started in Nov/Dec 2014 when a huge amount was deducted from my account for that month. Upon enquiry I was told by the call centre agent that I have picked up a bill of more than R2 800.00 for data and less than R200.00 for calls which did not make sense to me as I have a data contract and uncapped Wifi. I asked for an itemised bill and has been waiting fruitlessly ever since.I have a series of emails that were sent to Mtn but are yet to be rep****. In June I then sent an email notifying Mtn that im was going to reverse the most recent debit order in an attempt to get some answers. I reversed it and instead of getting answers, they suspended my phone. I paid bcos my phone plays an important role in my business. On the 18th Aug I discovered that my phone was suspended again and upon enquiry the call centre agent Daniel told me that I have picked up a bill of R1 800.00 for data in 3 days. I asked for an itemised bill and was told it would only be available after the 14th of Sept.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call.
As discussed i will be sending you the URL reports for Nov/Dec 2014.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for taking my call.
As discussed i will be sending you the URL reports for Nov/Dec 2014.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Rajesh
