Bad service yet AGAIN!!

I had an issue with a declined claim which I was disputing. Today I call to cancel the insurance I am then informed it was cancelled on the 4th of March. I ask the guy assisting me named Mxolisi how is this possible when I did not cancel it and he informs me they can cancel when a claim is denied WITHOUT informing the insurance holder. This surprises me because this was my second claim and the first time the insurance declined as well and the insurance was not cancelled. He could not explain why. Nonetheless i am taking this to twitter and the ombudsman. I am tired of MTN with their contradictions and doing as they please like they dont provide a service which I pay for!!

I don't want MTN calling me. I am done with them!!