Bad service, worst service ever

Good evening, I am Winiky Ntshosi Pebane, ID No: *** who a contract with MTN since May 2022 until June the 15th 2023 on the number *** when my phone was ****** and I reported it because I had insurance but the insurance refused to replace it and I accepted my fate. Then I did not pay for the monthly installments and MTN blacklisted me. Then I decided to settle my account with them and closed the account by cancelling my contract with them because of the bad experience I had with the company. Since from 08h50 today I have been calling them with no success. Here is what the consultants did to me: - Spoke with Nondumiso who told me that my arrears amounted to R1935.00 which needed to be settled before I could talk of cancelling, then I went to MTN shop to pay the cash which amounted to R1641.00 according to the cashier. Then I went back to call about the settlement and cancellation amount, then I spoke to Xolisiwe who said I should settle with R1374.88 and then they can transfer me to cancellation section. Then I was transferred to Joshua who then fought with me saying the personal information that he requires does not match what he has in his computer and therefore he couldn't help. - Then I spoke to Bongeka who then told me that the settlement and cancellation is now R1242.00, then I went to pay at the MTN shop and after that I spoke to Ayanda who told me that there was cancellation fee R1080.00 that was needed to paid before everything could come to a stop. Then when I asked the reason for taking from pillar to post then they referred me to Lwandile from the finance section who told me that when I paid the R1242.00 I had a credit of R947.00 and then I only needed to R133.00 to make the cancellation fee complete. After paying the R133.00, then I spoke with Nhlakanipho who told me a story that before they could cancel I needed to pay close to R1500.00 which should cover monthly subscription, outstanding balance plus 15% Vat, then I requested to speak to their team leader, then Nhlakanipho went silent for more than 30 minutes and then he referred me to Hydi from Mondo MTN customer care who did not help me at all. - I have a question that as a customer, am I forced to not to cancel the contract and should I be in prison just to make MTN happy? What did I ever do to these consultants that they should treat me like I am their enemy? Don't I have any rights as a customer? I don't ever want any contract with the likes of MTN consultants because they think I must pay my hard earned cash to fill up their bellies. I paid enough money for cancellation and I am not going to pop out any cent because it sounds like they want commit a *****! - You want to take me to court? Be my guest because I have had it! I want you to look into my complain with open eyes and do not take me for granted. I am 59 years old and don't have time to play around with consultants children. Please call me in the morning on *** to settle the matter. NB: One thing the consultants at the MTN shop told me that the run around was given to me because MTN does not want to lose clients but do they have to use tricks to keep me locked up? Regards Winky Pebane ***)