Bad service worst network provider mtn

Worst experience ever . Had my phone taken Sunday . Since I have called mtn Sunday evening 22:10 exactly spoke to a agent she advised they can assist me I'm at business contracts please note I will put you through to prepaid line which she did . I got through to prepaid line service and the last faith told me no she can't no stopping of a in card and doing a in swaps on Sunday after 5 in evening . I said that's nonscence as I am not aware a other service provider does that anytime . Faith says goodbye thank you for calling mtn while I'm speaking so rude so I got upset as a customer being pushed off the phone with no consent . I asked to speak to her manager she took almost 5 minutes to come to the phone . She then also said theu can't and I told her I'm not happy and don't agree . As I need to stop the number etc . She as a manager never even called me back as all my 30 min spent almost on a phone to 011 number took all my minutes . So as upset as I am she has no customer focus of calling me back because I'm a prepaid customer . Please check his much I spend monthly on prepaid more then my contract at Vodacom . Then I decide i take time earlier from my working day and go to mtn in cape road the what a experience . It just got worst . You enter the host a white guy no name badge just a data something advise I need a police affidavit staying my simcard is ****** and then only he can help me with my id and proof of address . I said I don't agree the manager last night nor faith from call centre told me i need a affidavit before mtn can assist me today as the call centre could not help me after 5 on Sunday evening . This is bad everyone has different process . The guy then calls his manager at cape road he says her name is mama and she comes out with him they both in the store with me infront of everyone says it's company policy we need the affidavit from the police . I told her I'm not happy I don't agree as I have my original id and poa they can ask me verification questions or verify me etc and see my original id and assist it's my number and simcard . I then told the manager I want to see the company policy as I was never aware of this Vodacom does not do that . The manager brings me a email sent in February 2018 from a CR manager in no policy just a general email stating the staff can use sybal and log simswap if thier client comes with id and affidavit . I still want to see policy nothing . We on the floor of mtn with all staff and clients looking at us . The manager is speaking and the staff member they not trying to help of come with a solution as a leader . I moved from Vodacom many years ago to mtn because Vodacom was lacking at a time . I will move from mtn as I can't put up with speaking to four people and 3 different messages and process. Please listen to the call at the call centre I was not happy . The manager and her staff member at mtn spoke to us as if we don't know and smiling I told her it's easy for her to stand on the other side and say no company policy . But one day she will find herself in my shoes . I do believe this matter could be dealt with in a better manner as this was just a no and no policy and not solution driven at all or can I take your details and get back to you . Never even asked my contact number id nothing . So sad so much staff in the store and no culture of service . I'm very service driven and orrientatd and I always out myself in the next person shoes . I still want to see the policy and want the details for ceo complaints email address . I have contracts at vodacom and I'm so happy with them . I'm moving this one too as I just need my simcard that's all . I believe we trying to make things easy not only when doing sales but for after service too .