VN
Vuyokazi N
1 reviews | Active since Oct 2018
09 Jul 2019, 09:46
Bad Service with MTN
Good Day
MTN is really making me angry coz they are croaks with cracks and once you sing up with them they careless about you , i have a laptop on contract with them agreament was for them to debit 200 everymonth an yet they are deboting 600 or 400 or what ever amount that they wish to deduct i am sick and tired of them already and i do not see my self being stuck with them for 3years .I have been communication with the consultant from Kyle and he is not responding at all , and i once recieved a call from someone from MTN and she promised to call till today.
Vuyokazi Ndengane
Vuyokazi Ndengane
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MTN South Africa's replyOfficial
10 Jul 2019, 11:10Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. As per our telephonic conversation, i will send you an email for further correspondence in order to resolve your query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. As per our telephonic conversation, i will send you an email for further correspondence in order to resolve your query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply10 Jul 2019, 11:10
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. As per our telephonic conversation, i will send you an email for further correspondence in order to resolve your query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. As per our telephonic conversation, i will send you an email for further correspondence in order to resolve your query.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,