1 reviews | Active since Nov 2016
bad service with mtn
<p>I have been using blackberry for over 5 years, but to my surprise I bought BIS yesterday after 5pm and at 23:00 yesterday. I already had zero balance, no data no bis. I have been trying to contact mtn since last night but there is no answer I also tried 3x this morning and still no answer. BIS differs from data, how can bis last for +-5hrs? Doesn't it take a month to expire? I'm also sad because today is my birthday and I'm dealing with this from mtn and it had to be today of all days, I only switched on watsupp, I didn't even check facebook and Internet, even people using data don't spend like R60 in 5hrs. Can mtn define BIS</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Thank you for taking the call. Please be advised that the BLACKBERRY Q5 does not use the BIS so any data usage will be billed from your airtime or data bundles. Please deactivate the BIS by dialling *141*5#ok. We have credited a once off R59 airtime that was used to load the BIS on 2016-11-02 reference number: ***, please check your detailed balance by dialling *141*1#ok
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Thank you for taking the call. Please be advised that the BLACKBERRY Q5 does not use the BIS so any data usage will be billed from your airtime or data bundles. Please deactivate the BIS by dialling *141*5#ok. We have credited a once off R59 airtime that was used to load the BIS on 2016-11-02 reference number: ***, please check your detailed balance by dialling *141*1#ok
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,