Bad service with incorrect information
On March I took a contract with MTN top up contract. I was going to pay R279 and get R200 airtime each month. I asked the consultant if I had an option to buy data bundles with the airtime and she said yes. I told her the only reason I'm taking the contract it because I can buy data bundles with the airtime. I tried buying data bundles with the airtime it didn't allow me to. I called he and she said she will rectify that the following month. Next month the same issue accord, I called her and informed her still she had no answer. On the 3rd month she informed me that somebody from MTN gave her wrong information, I won't be able to buy data. I told them I want to cancel the contract cause it not what I signed up for. Now there are giving me an option of a higher contract which I agreed to, but still there are taking their own time with this process. It been a week now.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
