MM
Mosotho M
1 reviews | Active since May 2014
11 Aug 2015, 14:12
Bad Service when asking for legal department
I have been trying to contact the Mtn legal department for weeks and still not reply, either they do never respond to emails except for the automatic replies or calling the call centre that is always busy.<br> <br> Big corporates are taking us consumer for a ride - if you are under staffed or whatever is the situation with Mtn - you make effort to get better not just ignore the service you provide to people.<br> <br> They are loosing my business - that's a guarantee
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MTN South Africa's replyOfficial
26 Aug 2015, 09:56Hello mosothomaja,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that when checked ,account has been closed and line was migrated to pre-paid.Please advise if paid up letter has been received as update on the bureau is done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that when checked ,account has been closed and line was migrated to pre-paid.Please advise if paid up letter has been received as update on the bureau is done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
MTN South Africa's reply26 Aug 2015, 09:56
Official
Hello mosothomaja,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that when checked ,account has been closed and line was migrated to pre-paid.Please advise if paid up letter has been received as update on the bureau is done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that when checked ,account has been closed and line was migrated to pre-paid.Please advise if paid up letter has been received as update on the bureau is done.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Kevin.