Bad service virus has infected mtn as well..

i have a very simple request : my mtn contract has come to an end. I want to continue my contract but doengrade it to a lower contract because i am out of the country most of the time and dont use it. I have been trying for MORE THAN A MONTH to get this done. Spoke. To about 4 different people, send about 15 emails but no one at mtn seems to be bothered. in the meantime i gave AGAIN paid a R1000 for this months subscription for a something i dont need - courtesy of mtn. The last communication i sent was a form that requested the downgrade, never heard anything back, that was 4 days ago. <br> Please note i am out of the country and only available on email