Bad service & unfair treatment

<p>repair claim --ref : repair claim --ref : MTNLF ********** </p> <p>Contract number : ********** 255</p> <p> </p> <p>I have claimed for my phone to be repaired they collected the phone last month on the 18th received SMS that reads</p> <p>"Dear valued client we are pleased to inform you that your mobile device is currently being repaired." </p> <p>I called last week just to enquire how far my device is I was on the Que for 1hour..then I tried calling again the next day still no answer I then tried emailing the complaints department about the matter follow up no responds at all I was told that repair tales about 2-3 weeks </p> <p> </p> <p>I then called again one of their consultant told me that there's pin needed its a note in my profile I ask which pin beacuwe I'm using an iPhone they said phone pin I said I used fingute print for my iPhone she pust m on hold for 1 hour ...I called again talked to another consultant hold again for 45 mins then again I call the consultant lindiwe mthethwa said they require my password I ask wch password she said icloud so they can despatch my phone I gave her the icloud password she said that the fone would be delivered 1st thing in the morning next day and still no phone has been delivered to me </p> <p> </p> <p>What's sad is that I haven't received any communication from them only the SMS that my phone is received and on rapair there's nothing no email or SMS or call I have received .worst I'm busing calling put on hold my airtime wasted money calling and also emailing all day no answer </p> <p>And even with courtesy phone I didn't receive or be assisted with it nooo this is the worst service ever MTN IS LOOSING CIATOMER IM CLOSING MY CONTRACT WITH THEM ALSO THIS USELESS INSURANCE ........</p> <p> </p> <p> </p> <p>@MtnZa they didn't even notify me that they changing their insurance now we have to deal with unprofessional consultant and this unprofessional PINNACLE MARKETING</p> <p> </p> <p>BAD SERVICE IMA LET EVEEYONE IN MY SOCIAL MEDIA KNOW THIS THE WORAT SERVICE WORST </p> <p> </p> <p>And luckily I keep records of everything that can help me build a case since no one is assisting me now its time I CONTACT THE OMBUDSMAN & MY LAWYER </p> <p> </p> <p>AS IM MISSING OUT ON BUSINESS I DONT HAVE PHONE AT THE MOMENT NO COURTESY FONE </p> <p> </p> <p>ILL LEAVE IT RIGHT HERE I NEED MY PHONE BY THE END OF THIS WEEK IF NOT ILL CONSULT MY LAWYER & ALSO THE OMBUDS </p> <p> </p> <p>FEEL DISAPOINTED HURT BROKEN AMD REALY ANGRY AS IM LOOSING ON BUSINESS </p> <p> </p> <p>REGARDS </p> <p>DIEKETSO MARRY MATHABA </p> <p> </p> <p> ********** 583/ ********** 866</p> **********