JV
Jacques V

1 reviews | Active since Jun 2015

14 Dec 2018, 14:05

BAD SERVICE-UNEXPLAINED REJECTION

BAD SERVICE

For the second time now I have been rejected by MTN to open a business contract.

I have been a loyal customer of MTN for a few years now. The first time I wanted to open a business contract for my business, probably more that 3 years ago, I was rejected and had to go to head office to finally get the business contract approved.

So, not only do I have a personal contract with MTN but I also had a business contract which I moved to pay as you go in the beginning of the Year when the 2 year contract expired.

Now that I want to migrate my personal contract to a business contract, I am rejected by MTN!!!

This is unacceptable.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Dec 2018, 11:26
Official
Good day  Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.  We will investigate and provide you with feedback. 
  Warm Regards 
 Sizwe Schoeman Complaints Management team 

Best regards,