Bad Service Top To Bottom

Well it's nearly 1 month and I'm still waiting for my replacement phone. After numerous times to contact Kelvin, a Supervisor from Corporate Services, he eventually took my call. They are still waiting for the warehouse. There is no initiative to resolve the problem only a stuff you attitude. I asked to speak to Mr Ian Nel who is Kelvin's Manager, only to be told he does not take calls. Obviously a god complex or he is aware of the poor service standards of his staff and does not wish to hear the complaints or perhaps don't care. They are unable when the warehouse will be back from which ever break they are on so customers have to wait. Yes the commission earned from my upgrade has been spent so they don't need to deliver any service because the sale was made. Kelvin told me I am welcome to lay a further complaint and gave me the no *** which is exactly the same number as the 809. Still back to the exact call centre that cannot/will not assist. Do they not know their own contact details? I want to terminate my corporate account with you asap in terms of the NCA.