Bad Service, *****'s

Hello Peter<br> <br> I was hoping that I will upgrade with MTN but after such bad experience No Thank you!<br> I called mtn in January as I knew that my contract will be expiring in February. The consultant said I should call after the 14th to cancel. I called Mtn today ( 16/02/15) , they converted my number already to prepaid, took their sms and airtime and they deactivated my BIS. What I don't understand is that they will be deducting money from my account because I cancelled after the 14th. I wanted to cancel before the 14th, in advance because I was avoiding such charges. My ref# : ***9.<br> <br> I've been calling back a several times now and I get cut off. If I will be paying at the end of the month, they should give me my airtime and BIS back please. My contract says 24 months not 25months. Why will I be paying Mtn at the end of the month if already my contract is cancelled and now a prepaid customer?<br> <br> Just because I'm cancelling my contract doesn't mean that I deserve to be treated like this. I even Asked the consultant if \ this is a punishment"? Because no one wants to clarify all this and meet my needs as a customer.<br> <br> I hope I get response.<br> <br> Thanks """