BAD SERVICE THEY SHOULD BE BANNED AS A SERVICE PROVIDER

I only had their router fibre for two weeks and I’m already having problems and their service is poor I’ve been send from pillar to post I’ve send an email to their customer service and no respond till now I think they should be banned.

I have been having this router only for two weeks and to my surprise I was told by one of your consultants that I needed to top up the speed limit how come this was not explained when I app****. ??

2. I downloaded your app to boost the speed for the next 3 days but I failed to do so cause I was told to take out the sim from the router and insert it in my own divice to buy speed , I have been waiting for an otp for I don’t know how long but then I’ve come to realise that the number that appears on my divice was incorrectly.

3. I have spend so much airtime calling your customer care line and no one is able to assist what must happen now ?

I am very disappointed and frustrated I am not happy with your service.

I have been sent from pillar to post and your adds on Facebook Instagram are misleading .